Customer Relation Officer

Posted Nov 16      Maitama, Abuja, Nigeria
3451 views
Post Ad like this for FREE
Job Type
Full-time
Responsibilities
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.
Answer questions about warranties or terms of sale.
Requirements and Skills
Suggest solutions when a product malfunctions.
Handle product recalls.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Sell products and services.
Minimum Qualification Requirements
Computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Compile reports on overall customer satisfaction.
Minimum Experience
less than 1 year

Ad details

Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.
Assist with placement of orders, refunds, or exchanges.
Advise on company information

Similar adverts

Show more ads >>>
₦150,000 - 200,000
Last seen 1 day ago
080 xxx
08061634020
Tell seller that you found ad on Jiji.ng
Please read safety tips
  • Double check company's background before an interview.
  • Do not submit any upfront fees for a job application.
  • Do not go to the remote places for an interview.
  • Do not disclose any personal information which could be misused.
Leave Feedback